With the ever-growing demand for air travel and emerging new air passenger carriers, airlines are realizing the need to regain the trust of their most important asset, their customers. To add to the anxiety of major airlines was a recent Net Promoter Score index study which ranked airlines near the bottom of the list for brand loyalty and customer satisfaction. The survey has been a wake-up call for industry leaders who realize they need to reverse current trends to win back customer loyalty and stay competitive.

Accentedge in collaboration with Google uses Sentiment Analytics to understand and provide a better customer experience in the aviation industry. Utilizing cutting edge Google features like Machine Learning and Computer Vision, accentedge was able to develop and comprehend Net Promoter Score Index for one of the largest airlines of the world.